Terms of Service for Customers

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Gearny, LLC, a Texas limited liability company ("Gearny," "we," "us," or "our"), governing your use of the Gearny platform and services.

2. Platform Services

Gearny provides a platform that connects vehicle owners with qualified auto repair shops. Our services include:

• Quote request submission
• Shop discovery and comparison
• Communication facilitation
• Review and rating systems

3. Privacy Protection

3.1 Contact Information Protection

We will never share your contact information with any shop without your explicit approval of their quote.This means:

• Shops cannot see your phone number or email until you accept their quote
• You will not receive unsolicited calls or emails from shops
• Only shops whose quotes you approve can contact you directly
• We prevent spam and unwanted solicitation

3.2 Quote Process

When you submit a quote request:

1. We share your vehicle and service needs with relevant shops
2. Shops provide quotes without seeing your contact information
3. You review quotes and shop profiles
4. Only when you approve a quote do we share your contact details with that specific shop

4. Customer Responsibilities

You agree to:

• Provide accurate information about your vehicle and service needs
• Communicate respectfully with shops
• Honor approved quotes within reasonable timeframes
• Pay shops directly for services rendered
• Provide honest reviews and ratings

5. Platform Limitations

5.1 No Service Guarantee

Gearny is a platform that facilitates connections between customers and shops. We do not:

• Perform automotive services
• Guarantee the quality of shop services
• Warrant shop qualifications or certifications
• Assume responsibility for shop performance

5.2 Shop Relationships

Your contractual relationship for automotive services is directly with the shop, not with Gearny. We are not party to any agreements between you and shops.

6. Dispute Resolution

While we encourage resolution of disputes directly with shops, we may assist with communication. However, we are not responsible for resolving service disputes or quality issues.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY TEXAS LAW, GEARNY SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM:

• Shop services or workmanship
• Vehicle damage during repairs
• Disputes with shops
• Platform downtime or technical issues

8. Governing Law

These Terms shall be governed by the laws of the State of Texas. Any disputes shall be resolved in the state or federal courts located in Harris County, Texas.

9. Contact Information

For questions about these Terms, contact us at:

Gearny, LLC
Email: support@gearny.com
Address: 1755 Crescent Plaza Dr, Houston, TX 77077