Privacy Policy for Customers

1. Information We Collect

1.1 Personal Information

• Contact Information: Name, email address, phone number
• Vehicle Information: Make, model, year, VIN (when provided)
• Service Requests: Description of needed repairs, photos, location
• Communication: Messages with shops, reviews, and ratings

1.2 Automatically Collected Information

• IP address and device information
• Browser type and usage patterns
• Location data (when permitted)
• Platform interactions and preferences

2. How We Protect Your Privacy

2.1 Contact Information Protection

Your contact information is strictly protected:

• Shops cannot see your phone number or email address until you approve their quote
• We never sell or share your contact information with third parties
• Only shops whose quotes you explicitly accept can contact you directly
• You control which shops can reach you

2.2 Anti-Spam Protection

We prevent unwanted solicitation by:

• Hiding your contact details during the quote process
• Only revealing information after quote approval
• Monitoring for spam and removing violating shops
• Providing easy opt-out mechanisms

3. How We Use Your Information

We use your information to:

• Match you with relevant auto repair shops
• Facilitate quote requests and communication
• Send platform notifications and updates
• Improve our services and user experience
• Prevent fraud and ensure platform security
• Comply with legal obligations

4. Information Sharing

4.1 With Auto Repair Shops

Before Quote Approval: Shops only see your vehicle information and service needs, not your contact details.

After Quote Approval: Only the specific shop whose quote you approved receives your contact information.

4.2 With Third Parties

We may share limited information with:

• Email and SMS service providers (for notifications)
• Analytics platforms (anonymized data only)
• Legal authorities (when required by law)
• Payment processors (for transactions)

5. Your Rights and Choices

You have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your account and data
• Opt-out of marketing communications
• Control location sharing
• Export your data

6. Data Security

We protect your information using industry-standard security measures:

• Encryption of sensitive data
• Secure data transmission (HTTPS)
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection

7. Cookies and Tracking

We use cookies and similar technologies to improve your experience. You can control cookie preferences through your browser settings.

8. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

9. Contact Us

For privacy-related questions or requests, contact us at:

Gearny, LLC
Email: privacy@gearny.com
Address: 1755 Crescent Plaza Dr, Houston, TX 77077