Privacy Policy for Customers

1. Information We Collect

1.1 Personal Information

• Contact Information: Name, email address, phone number
• Vehicle Information: Make, model, year, VIN (when provided)
• Service Requests: Description of needed repairs, photos, location
• Communication: Messages with shops, reviews, and ratings

1.2 Automatically Collected Information

• IP address and device information
• Browser type and usage patterns
• Location data (when permitted)
• Platform interactions and preferences

1.3 SMS and Mobile Information

• Mobile phone number and carrier information
• SMS opt-in and consent status
• Message delivery and engagement data
• SMS preferences and opt-out requests

2. How We Protect Your Privacy

2.1 Contact Information Protection

Your contact information is strictly protected:

• Shops cannot see your phone number or email address until you approve their quote
• We never sell or share your contact information with third parties
• Only shops whose quotes you explicitly accept can contact you directly
• You control which shops can reach you

2.2 Anti-Spam Protection

We prevent unwanted solicitation by:

• Hiding your contact details during the quote process
• Only revealing information after quote approval
• Monitoring for spam and removing violating shops
• Providing easy opt-out mechanisms

2.3 SMS and Mobile Information Protection

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

3. How We Use Your Information

We use your information to:

• Match you with relevant auto repair shops
• Facilitate quote requests and communication
• Send platform notifications and updates via SMS and email
• Provide quote confirmations and service reminders
• Improve our services and user experience
• Prevent fraud and ensure platform security
• Comply with legal obligations and A2P regulations

4. SMS Communications and A2P Compliance

4.1 SMS Consent and Usage

By providing your mobile phone number, you consent to receive SMS messages from us for:

• Quote request confirmations and status updates
• Shop quote notifications
• Service appointment reminders
• Important platform updates and security notices

4.2 SMS Data Handling

We handle your SMS data in compliance with A2P regulations:

• We maintain records of your consent to receive SMS messages
• We respect your opt-out requests immediately
• We do not share your SMS opt-in status with unauthorized third parties
• We use secure systems to transmit and store SMS-related data

4.3 Opt-Out and Data Retention

You can opt out of SMS communications at any time. When you opt out:

• We immediately stop sending promotional messages
• We may retain your opt-out preference to honor your request
• We may still send critical service-related messages as legally required
• Your opt-out status is maintained in our compliance records

5. Information Sharing

5.1 With Auto Repair Shops

Before Quote Approval: Shops only see your vehicle information and service needs, not your contact details.

After Quote Approval: Only the specific shop whose quote you approved receives your contact information.

5.2 With Third Parties

We may share limited information with:

• SMS and email service providers (for notifications)
• Analytics platforms (anonymized data only)
• Legal authorities (when required by law)
• Payment processors (for transactions)
• A2P compliance and monitoring services

5.3 SMS Service Providers

We work with SMS service providers to deliver text messages. These providers:

• Are contractually bound to protect your information
• Only use your data to deliver messages on our behalf
• Comply with A2P regulations and carrier requirements
• Do not use your information for their own marketing purposes

6. Your Rights and Choices

You have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your account and data
• Opt-out of marketing communications
• Opt-out of SMS messages at any time
• Control location sharing
• Export your data
• Request information about SMS data usage

7. Data Security

We protect your information using industry-standard security measures:

• Encryption of sensitive data including SMS information
• Secure data transmission (HTTPS)
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection and A2P compliance
• Secure SMS delivery infrastructure

8. Cookies and Tracking

We use cookies and similar technologies to improve your experience. You can control cookie preferences through your browser settings.

9. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

10. Contact Us

For privacy-related questions or requests, contact us at:

Gearny
Email: privacy@gearny.com
Address: 1755 Crescent Plaza Dr, Houston, TX 77077

For SMS-related privacy inquiries: Reply HELP to any text message or email privacy@gearny.com